Shipping policy

Shipping Policy

Thank you for shopping at Dead Fly Zone. This Shipping Policy outlines how we process, pack, and ship your orders.

By placing an order on our website, you agree to the terms below.

1. Order Processing Time

All orders are processed and shipped within 2-4 Business Days (Monday through Friday, excluding weekends and public holidays) after receiving your order and after you receive your order notification email.

You will receive a separate notification when your order has shipped, which will include the shipping carrier used, estimated received date, and tracking number.

Note: Processing times may be longer during peak holiday seasons, product launches, or high-volume sales events.  We will always try to ship orders within the time frame listed above, but certain circumstances may delay your order.  In such times, we will typically contact you and advise of any such delays.  Delays in shipping are extremely rare.

2. Shipping Carriers Used

All orders are processed and shipped using one of 3 shipping carriers.  These carriers are:

  1. United States Postal Service (USPS)
  2. United Parcel Service (UPS)
  3. Federal Express (FedEx)

As our customer, you are capable of telling us the carrier you prefer.  You can let us know this by including a note with your order in the provided space at checkout.  If you do not have a preference for a shipping carrier, we will make that determination when we fulfill your order. 

In most cases when customers ask us to use certain carriers, it is because they have issues with other carriers delivering to their address.  We will certainly make every effort to make sure that your orders are shipped and delivered without issues caused by the carrier we choose for your order.

Note: Shipping to Post Office (P.O.) Boxes can only be done with USPS.  UPS and FedEx will NOT deliver to a P.O. Box. 

3. Damaged, Lost, or Stolen Packages

If your package arrives damaged, please save all packaging materials and damaged goods and contact us immediately at customerservice@deadflyzone.com within 48 hours of delivery, so we can replace the damaged item(s) and file a claim with the carrier.  We would also appreciate pictures of the damaged delivery. 

Dead Fly Zone is not responsible for lost or stolen packages that are confirmed to have been delivered to the address entered on the order.  Please double check your shipping address at checkout.

If the carrier shows that your package was delivered, but you have not received it, please check around your property and with your neighbors.  More times than not, packages that show delivered on the carrier's tracking are somewhere on your property.  If you cannot find it, please talk to your USPS carrier (if shipped USPS) and ask him or her if they remember where they left the package.  

If none of these suggestions help find your package, contact us at: customerservice@deadflyzone.com.